GoodRx - Error (2024)

FAQs

What is the GoodRx controversy? ›

According to the complaint, beginning in at least 2017, GoodRx broke its privacy promises by sharing information about users' prescription meds, health conditions, and personal information – like contact information and personal identifiers – with some of the biggest names in digital advertising.

CASE DETAILS: According to the Complaint, the Company made false and misleading statements to the market. GoodRX earned a significant portion of its total prescription transactions revenue from Kroger stores, despite the grocery chain representing less than 5% of the pharmacies accepting its discounts.

“Pharmacies hate GoodRx's system since they lose money from the potential profit, they would have made from cash paying customers and then also lose money when they pay a fee for selling to a patient who might have used their pharmacy anyway,” says Dr. Fein.

When GoodRx receives your request, we will take the query string you sent us, with the signature truncated, and create our own version of the signature to verify it matches yours. Invalid signatures will result in an HTTP 400, Bad Request error. Invalid API Keys will result in an HTTP 401, Unauthorized error.

The dispute became public in the spring of that year when Kroger suddenly stopped accepting GoodRx discounts.

Predictability. GoodRx's prices “fluctuate frequently — daily, weekly or monthly” the company's website says. So it might be hard to predict what you'll pay and where you'll have to go for your medications from month to month.

GoodRx, a pharmacy discount app, is facing numerous challenges including shrinking business, trouble with customers and the FTC, and the departure of its founders. The company's pivot to direct relationships with retail pharmacies may not be successful, and its subscription plan is shrinking.

Wheel Acquires GoodRx Care Backend Technology to Strengthen its Virtual-First Care Platform.

While most U.S. pharmacies accept GoodRx discounts, there are a few exceptions to keep in mind: Walmart's new opioid policy – As of June 1st, 2018, Walmart will no longer accept any discounts for an opioid prescription. For more information on Walmart's policies regarding Opioid prescriptions click here.

Here's the deal: Paying with a GoodRx coupon is considered an “out-of-network” purchase, and it's up to the insurance company to decide if they'll pay you back — or whether they'll count it toward your deductible.

Who is better than GoodRx? ›

On the other hand, SingleCare usually provides better prices than GoodRx. So, if price matters most to you and you live near pharmacies in SingleCare's network, you'll likely save the most money with them.

Are pharmacies required to accept GoodRx coupons? Participating pharmacies are required to accept GoodRx through contracts with their pharmacy benefit managers (PBMs). An exception is for controlled medications. Accepting a GoodRx coupon for a controlled medication is always at the discretion of the pharmacist.

According to the FTC's complaint, GoodRx violated the FTC Act by sharing sensitive personal health information for years with advertising companies and platforms—contrary to its privacy promises—and failed to report these unauthorized disclosures as required by the Health Breach Notification Rule.

Incorrectly entered or formatted URLs are common causes of the “400 Bad Request” error. Therefore, one of the simplest ways to address this issue is to check if the URL is correct. Spelling errors in the domain name or URL path can lead to this error.

You can use a GoodRx discount instead of your prescription insurance or Medicare if the cost is lower. However, GoodRx cannot be combined with your insurance or any federal or state-funded program such as Medicare or Medicaid. GoodRx is not insurance.

While most U.S. pharmacies accept GoodRx discounts, there are a few exceptions to keep in mind: Walmart's new opioid policy – As of June 1st, 2018, Walmart will no longer accept any discounts for an opioid prescription. For more information on Walmart's policies regarding Opioid prescriptions click here.

You may be receiving a message like "Service Access Denied" when you try to use GoodRx Text or request coupons via text. This is probably because your cell phone provider (e.g. Verizon, T-mobile, ATT, etc) has blocked our 3rd party messaging provider.

GoodRx is a free mobile app and website that helps Americans save millions of dollars every month by finding them the lowest prescription prices in their neighborhood. Use our price comparison resource on your mobile app or visit goodrx.com to save up to 80% on virtually all FDA-approved drugs—brand-name and generic.