Talking turkey: A Butterball help hotline operator answers your burning questions (2024)

Cooking a turkey sounds easy enough. But once you get down to it, it becomes crystal clear how large the margin for error really is. There's the stress of thawing the bird on time — or more specifically, the horror of discovering that the turkey is still frozen when it's time to fire up the oven. There's walking the fine line between under-cooking and over-cooking, and the age old question: to stuff or not to stuff? Not to mention you have a whole other spread of sides and desserts to wrangle while you worry about getting the turkey carved and served on time.

To save you from dinnertime disaster this Thanksgiving, we sat down with Carol Miller, who has been calming turkey day meltdowns as a Butterball Turkey Talk Line expert for 36 years and counting. She shares the answers to the most common questions she hears from home cooks around the country, plus mistakes to avoid so you can prevent the same mishaps from occurring in your own kitchen.

How big of a turkey do I need to feed my crowd?

“When we talk to people they tell us they want a generous serving, which makes sense; you don’t want to skimp," says Miller. "Most people are thumbs up on leftovers. So it boils down to about a pound and a half per person." If you have a lot of children at your gathering, you can cut that down to a pound a person, she adds.

How early do I need to thaw my turkey?

[Thawing] takes one day for every four pounds of turkey. So if you bought a 20-pound turkey, that’s five days.

“The easiest way to thaw [a turkey] is in the refrigerator on a pan, breast side up. But it does take days. It takes one day for every four pounds of turkey. So if you bought a 20-pound turkey, that’s five days. So you might also have to do some cold water thawing, which is basically just putting it in a bath of cold water breast side down, and changing the water every 30 minutes or so. That’s more labor intensive, but it’s important to get it thawed out.”

Help! My turkey is still frozen. What do I do?

If it's too late for cold water thawing, “you can put it into the oven frozen, but dinner may be two hours late," says Miller. "I tell people to have backwards Thanksgiving. Start with the pumpkin pie, then do the sides and the salads. If you have a 12 p.m. meal, and people are still around at 5, have turkey sandwiches. You have to laugh about it. And you’ve got a story for decades.”

Should I brine or pre-salt the turkey?

"If you want to you can, but you don’t have to," says Miller. "Most turkeys are already brined. Butterball turkeys have a solution in them that really helps to keep them moist and juicy and tender. If you’re going to brine it, we do suggest that you cut down on the salt.”

What is the most common mistake people make when cooking a turkey?

Cooking the turkey too long and cooking it by color, says Miller. “[People] cook it on the outside grill where it's dark on the outside, but not done on the inside. Or it could’ve been cooked in a covered roaster, which is steamed and they don’t brown. So they take the lid off and it's not brown and they put the lid back on and keep cooking," she says. "You really need to cook by temperature [with a] meat thermometer. If you don’t have one, go out and buy one, borrow one, ask a guest to bring one. That’s what will make the most moist and juicy turkey: making it safe, but not going overboard and cooking it too long" She also encourages people to test the turkey early. "You’ll have an approximate cooking time, but there are so many variables. Test about a half an hour early, you can always continue cooking, you cannot un-cook,” she says. If you do cook it too long, you run the risk of a dry turkey. Miller’s solution? Lots of gravy. “Plus, leftovers a little dry, chunked up in your soup, you won’t notice it.”

Related

BETTER HolidayThe ultimate Thanksgiving survival guide

Stuffing: In or out of the turkey?

It’s tradition for some families to stuff the turkey, which is fine, as long as you follow the safety rules, says Miller. "You don’t want to put the stuffing in the night before, you want to put it in right before you put it into the oven. And you need to not take the turkey out of the oven until it hits 165 degrees in the center of that stuffing. The larger the turkey, the longer you have to keep it in the oven until you get that stuffing done, which is the last thing that heats up. So sometimes you’re compromising the breast of the turkey before you get the stuffing done." Based on testing done in the Butterball test kitchen, Miller says that with a 20-pound turkey it is doable to get the stuffing cooked to a safe temperature in a reasonable amount of time, but a 30-pound turkey was not.

Can I cook turkey in my Instant Pot or Air fryer?

Both appliances were evaluated in the test kitchen. "The Instant Pot is a pressure cooker, and its not the best for turkey; its going to be white and mushy," says Miller. "The air fryer was really good. There is a limitation to size, we tried to do a 6-8 pound turkey and the top did get a little too dry. But the boneless [breasts] are perfect: 350 degrees, 14-16 minutes per pound, it's brown and yummy. So if you don’t have enough oven space, or you have a lot of people, a turkey breast would be perfect [in the air fryer]."

What’s the easiest way to cook a turkey?

Miller recommends the Butterball method, which is a roasted turkey. First things first: thaw your turkey and gather your equipment the night before: a pan, rack, oil and a meat thermometer. Don't have a rack for your pan? "Carrots are good or you can pull out two feet of tinfoil and scrunch it up like a snake and coil it around," says Miller. "Then it just goes in a 325 degree oven, breast side up, brush the oil on. About 2/3 of the cooking time through, put a computer paper sized sheet of aluminum foil over the breast to slow down that [cooking time] to get the sides and the stuffing up to temperature. And that’s about all you need to do.”

Food safety tips to remember

It's important to remind yourself about proper food safety practices — especially since Thanksgiving day can be a hectic one in the kitchen. Miller shares with us her best practices to keep in mind:

Thawing: “You do not thaw at room temperature. You do not thaw in a sauna or dishwasher. You’ve got to keep it cold while you’re thawing it. Remember that because you don’t want it spoiled or to increase any bacteria."

Raw juice: "When you’re [done] preparing the turkey, putting it in a pan, and you get it into the oven, [wipe] your hands and any surface that the turkey was in contact with with hot soapy water, or use a spray with a little bleach in it. Use paper towels to wipe it up and then they can go right in the garbage.”

Temperature: “The thermometer is where people go wrong sometimes, too. They do sometimes under-cook and that’s not good.” Remember to make sure the meat reaches an internal temperature of 165 degrees.

Leaving food on the table. “When the meal is over, the turkey and gravy gets left on the table, everyone is having a good time. [Follow] the 2-hour rule, then get everything back into the fridge. A good thing to do is get all the containers ready the day before; carve off the big pieces, you want it to chill down as quickly as possible, so lay it out on a tray and then when it’s cool get it packaged up."

Leftovers: “What you cannot use in about three days goes in the freezer, and it can stay there for a month or two."

More Thanksgiving tips and recipes

  • First course: Roasted butternut squash soup or green salad with butternut squash, pear and goat cheese
  • Side dish ideas: Roasted butternut squash with sage and roasted Brussels sprouts
  • Martha Stewart says this is the easiest way to host Thanksgiving dinner
  • A Thanksgiving salad so good your family will ask for seconds
  • Set the table early, and other pro tips for Thanksgiving hosts

DON'T MISS: Get 100s more recipe ideas

Want more tips like these? NBC News BETTER is obsessed with finding easier, healthier and smarter ways to live. Sign up for our newsletter and follow us on Facebook, Twitter and Instagram.

Talking turkey: A Butterball help hotline operator answers your burning questions (2024)

FAQs

Talking turkey: A Butterball help hotline operator answers your burning questions? ›

Butterball® Turkey Talk-Line®

How many calls does the Butterball turkey talk-line answer each season? ›

Open every November and December, our more than 50 experts answer more than 100,000 questions from households across the United States and Canada.

How to cook a turkey hotline? ›

Finally, how to know when it's done

"The breast, you want that to get to 170. The thigh meat you want to get to 180. And if you do stuff it, you need to make sure the stuffing in the center of the stuffing gets to 165." You can reach the Butterball Turkey Talk-Line by calling 1-800-BUTTERBALL or texting 844-877-3456.

Are frozen Butterball turkeys already brined? ›

Butterball Frozen Whole Turkey is all natural*, gluten free and raised without hormones on American farms. Each turkey is pre-brined before freezing for meat that's always tender and juicy. Frozen turkey can be purchased ahead of time for convenience and thawed prior to cooking.

What happens if I brine a Butterball turkey? ›

"If you want to you can, but you don't have to," says Miller. "Most turkeys are already brined. Butterball turkeys have a solution in them that really helps to keep them moist and juicy and tender. If you're going to brine it, we do suggest that you cut down on the salt.”

Does the Butterball Hotline still exist? ›

Decades later, the Turkey Talk-Line has evolved into more than a telephone help line. The hotline (800-BUTTERBALL) still exists, but there are other ways to get your critical turkey questions answered by experts. Home cooks can use an online chat on Butterball.com to directly connect with experts.

What is the meaning of the Butterball turkey? ›

We may not have introduced turkeys to the world, but we did introduce Canadians to our succulent Butterball turkey, named for its broad breast and plump, round shape.

Do you wash a Butterball turkey before cooking? ›

Wash your hands, but not the turkey! Many consumers think that washing their turkey will remove bacteria and make it safer. However, it's virtually impossible to wash bacteria off the bird. Instead, juices that splash during washing can transfer bacteria onto the surfaces of your kitchen, other foods and utensils.

How long can you keep a thawed Butterball turkey in the fridge? ›

A thawed turkey may be kept in the refrigerator (40 degrees F or below) up to 4 days before cooking. Frozen Whole Turkeys and Frozen Whole Turkey Breasts need to be thawed before cooking. Thaw Fully Cooked Baked and Smoked Turkeys via the refrigerator method.

Is there a difference between Butterball and regular turkey? ›

Butterball turkeys are of the highest quality product and will be sure to impress your guests. Here's why Butterball is the right choice, especially for the holiday season: Butterball turkeys are always tender and juicy because we take the extra step of individually pre-brining them based on size.

Is it OK to leave a turkey out overnight with a brine? ›

Then place the turkey in the brine and place in the refrigerator. Don't leave the turkey sitting out at room temperature while brining.

What happens if you don't rinse a turkey after brine? ›

But a brined turkey that is not rinsed would be too salty to eat. Brining slows down the growth of bacteria but does not kill it, said Linda Harris, a microbiologist at the University of California, Davis. She and other food scientists have been trying to get Americans to stop rinsing poultry since the late 1990's.

Is it OK not to brine a turkey? ›

Well, let me end how I started: I don't brine my birds, because I like my birds to taste like birds, not like watered-down birds. Salting your meat is nearly as effective at preventing moisture loss, and the flavor gains are noticeable. Want to know the truth? Even advance salting is not a necessary first step.

How many people call the Butterball Hotline? ›

We answer calls, texts, emails, live chats, and questions on social media. Our experts are available to assist in both English and Spanish. We assist more than 100,000 people, fielding nearly 15,000 calls on Thanksgiving Day alone.

How many turkeys does Butterball produce each year? ›

Though Butterball will produce about 41 million turkeys this year, they're not the only game in town. Both Hy-Vee's Comer and Hoffman of Dahl's said they will have plenty of fresh turkeys, such as Honeysuckle and store brands, for consumers who are willing to fly the Butterball coop.

How often do you hit turkey calls? ›

But don't call too often – less is more. Calling every 15 minutes or so and starting off quieter and then getting more aggressive/louder as the day goes on are good rules of thumb. If you hear a hen, try to mimic her exact vocalizations.

How many calls do turkeys make? ›

Biologists have confirmed that wild turkeys have at least 29 different calls or vocalizations, ranking them among the most vocal of birds. And perhaps the most appealing aspect of turkey hunting is engaging in a conversation with a cooperative tom as it thunders toward your setup.

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